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Quality Support – Issues with defects or monitoring of critical parameters.
Quality related problems can manifest themsevles a number of ways. Sometimes new tests are required to meet changing needs.
Case Study Example:
Issue: Delayed breakage attributable to stress crack failures.
Solution: New quality tests were introduced.
- Better understanding of stress crack causes was achieved and solution found.
- Entire bottle making/filling/distribution system was improved to reduce sources of stress crack failures.
- New base design was introduced.
Economics: Plant was recognized for their efforts in finding a solution.
- Bottle supplier was able to maintain the positive relationship with the client brand owner.
- Bottle production business increased. In fact the supplier added more equipment and created a through-the-wall operation.